Emergency room patients at Phoenix Baptist Hospital can now do their waiting at home thanks to the recent launch of InQuicker.

InQuicker is a free online waiting service that allows patients to wait for a projected treatment time at home instead of at the emergency center waiting room. Patients can check-in for a projected treatment time at any of Abrazo Health’s emergency service centers, arrive at a designated time and be promptly seen by a health care professional using the innovative online InQuicker service.

InQuicker estimates treatment times based on facility conditions. It is not an appointment or reservation service, as the nature of ER triage does not allow for the scheduling of medical treatment. InQuicker users do not skip the ER wait, nor will they be seen ahead of individuals in the waiting room. In the event of a projected treatment time delay, InQuicker users are sent real-time notifications via phone call and e-mail so they can continue waiting at home.

“InQuicker is intended only for people with non-life-threatening or debilitating medical conditions,” explained Ken Howell, president of Abrazo Health, parent company of Phoenix Baptist Hospital. “If you’re in doubt about the severity of your condition, you should always seek immediate care.”

The InQuicker system is designed to filter certain symptom keywords that may indicate a life-threatening or debilitating medical condition, in addition to a review of a user’s symptoms by an Abrazo Health professional. Those indicating such medical conditions are urged to dial 911 or go immediately to the nearest emergency room.


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